Return & Exchange Policy
At Last Thread, we want you to be completely satisfied with your purchase. If your order has an issue, we’re happy to help with an exchange or return, subject to the conditions below.
1. Eligibility for Returns & Exchanges
You may request a return or exchange if:
* You received a wrong product, wrong size, or defective/damaged product.
* The product is unused, unwashed and unworn.
* The original tags, packaging and invoice are intact.
* The request is made within 7 days of delivery.
Products that have been worn, washed, altered, damaged, stained, or otherwise used are not eligible for return or exchange.
2. Size Exchanges
We understand that getting the right fit can sometimes be difficult.
If you ordered the wrong size, you may request one size exchange within 7 days of delivery, subject to availability.
The product must be unused, unwashed and in its original condition with all tags attached.
If the requested size is unavailable, we may offer an alternative size or another suitable resolution.
3. Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us within 7 days of delivery.
Please provide:
* Your order number
* Clear photographs/videos of the product
* Photographs of the packaging and shipping label
Once the issue is verified, we will arrange an appropriate replacement or resolution at no additional cost to you.
4. Non-Returnable Items
The following products are not eligible for return or exchange:
* Products that have been worn or washed
* Products without original tags
* Products that have been altered or damaged after delivery
* Products showing signs of use
* Products returned after the applicable return/exchange period
* Gift cards, if applicable
5. Return Shipping
For returns or exchanges due to a wrong, defective or damaged product, Last Thread will bear the applicable return shipping cost.
For size exchanges or change-of-mind requests, return shipping will be charged to the customer.
6. Refunds
Once your returned product reaches us and passes our quality inspection, we will process the eligible refund.
Refunds will generally be issued to the original payment method used for the order.
For Cash on Delivery orders, any eligible refund will be processed through the payment method/details requested by Last Thread.
Shipping charges, COD charges, or other applicable fees will be non-refundable unless the return is due to an error or defect attributable to Last Thread.
7. How to Request a Return or Exchange
To request a return or exchange, contact us through our official customer support channel: contact@lastthreadstore.com
Order Number:
Reason for Return/Exchange:
Product Name:
Required Size (for exchange):
Photos/Videos (if applicable):
Our team will review your request and provide the next steps.
8. Quality Inspection
All returned products are subject to inspection.
If the product does not meet our return conditions, Last Thread reserves the right to reject the return or exchange.
9. Important Note
Please record an unboxing video when opening your package, especially for high-value orders. This helps us investigate claims involving missing, damaged or incorrect products.
10. Contact Us
For any return or exchange-related queries, please contact Last Thread through the customer support details provided on our website.
Last Thread reserves the right to update or modify this Return & Exchange Policy at any time.